Nothing's worse than watching a lost opportunity walk out the door; except when an acquaintance tells you they bought somewhere else because they had called or had been in your business and left because the  clerk (your salesperson) was not prepared enough to help them.

The problem could be your salesperson didn't ask enough probing questions, which made them look either ignorant about their product knowledge or just pushy when presenting a solution.

The truth is your sales person is likely pretty reliable and does an OK job. But you know there are more times than you want to admit when they plow through a sales opportunity simply because they misread the buyer.